Help Center

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Getting started

Core setup work for a new CareerATS workspace.

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Administration

Starting points for navigating CareerATS administration.

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Hiring operations

Day-to-day configuration and workflow tasks for recruiting teams.

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Workflows

Workflow templates and routing logic for applicant movement.

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Messaging

Email and SMS setup, templates, and delivery controls.

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Applicants Admin

Applicant structure, folders, statuses, and profile configuration.

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Calendar Admin

Interview scheduling defaults and calendar status management.

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Decisions and reporting

Interviews, scorecards, offers, and hiring reports.

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Email Admin

Email delivery settings, reusable content, assets, and queue monitoring.

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Administration

Permissions, billing, templates, and shared configuration.

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SMS Admin

SMS setup, reusable content, and delivery monitoring.

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Company Admin

Company-wide settings, styling, shared data, and integrations.

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Use company admin

Use Company admin to reach users, branding, tags, notes, schedules, and company settings.

3 min
1 steps

Manage company users

Add users, change roles, and clean up old access.

5 min
6 steps

Create company user

Create a new user account and send the invite.

5 min
1 steps

Manage office members

Add and edit office members used in scheduling and company contact lists.

5 min
1 steps

Add office member

Add a new office member.

5 min
1 steps

Manage cross company access

Review and change cross-company access.

5 min
1 steps

Manage company schedules

Add, edit, and review company schedules and self-schedule availability.

7 min
4 steps

Create company schedule

Create a new company schedule.

5 min
1 steps

Monitor reminders queue

Review queued or failed reminder jobs.

5 min
1 steps

Manage recruiting name

Update the public recruiting name shown to applicants.

5 min
1 steps

Manage application branding

Update the branding used on the public application experience.

5 min
1 steps

Manage self-schedule style

Update the branding used on the public self-schedule page.

5 min
1 steps

Manage company tags

Add, edit, and clean up company tags.

5 min
1 steps

Create company tag

Create a new company tag.

5 min
1 steps

Manage mail merge tags

Add and edit custom mail merge tags.

5 min
1 steps

Create mail merge tag

Create a new custom mail merge tag.

5 min
1 steps

Manage notes admin

Manage note types and note templates from one page.

5 min
1 steps

Manage note types

Add, edit, and clean up note types.

5 min
1 steps

Create note type

Create a new note type.

5 min
1 steps

Create note template

Create a new note template.

5 min
1 steps

Manage questionnaires

Add, edit, and clean up questionnaire forms.

5 min
1 steps

Create questionnaire form

Create a new questionnaire form.

5 min
1 steps

Manage company settings

Edit the shared company settings used across the workspace.

5 min
1 steps

Manage emailed reports

Add and edit scheduled emailed reports.

5 min
1 steps

Manage form layout

Change the application form layout.

5 min
1 steps

Manage job site integrations

Edit job board and external job site integration settings.

5 min
1 steps